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 Iomega 1-step backup (Zip and Jaz) for Windows NT

This is the repost of a message I posted to comp.os.ms-windows.nt.misc
on 4 February.

If any of you have also been looking for Iomega's 1-Step Backup utility
for Zip and Jaz for Windows NT on their website, look no further.
Somebody has e-mailed me the full version of the Tools for NT and I put
it on my web server. If you want the URL, first e-mail the following
letter (or your own complaint) to ALL of the listed e-mail addresses to
make sure that Iomega becomes aware of this problem. Then e-mail me for
the URL (see signature).

ilove...@iomega.com
ilove...@iomega.com
ilovedi...@iomega.com
webm...@iomega.com
LetterstoEdi...@iomega.com
InvestorRelati...@iomega.com

==========
Dear Iomega Corporation,

I am the user of an Iomega storage product. When I purchased the
product, I did not receive all of the software tools for my operating
system (Windows NT) that I need to make full use of my hardware. On your
ZIP Tools software web site
( http://www.**-**.com/ ), you state that "The
Tools utilities are [available] free on our web site." When I downloaded
the tools for Windows NT from the download site though
( http://www.**-**.com/ ), I found that for
whatever reason not all tools were included. This file that is available
for download has not been updated in at least six months.
I demand that you make your free software available to all users of your
hardware! Please update the files on your web site as soon as possible.

An unsatisfied customer
==========

--
A. Kellerbauer

McGill University Nuclear Physics
Montral (Qubec)
ICQ 8141789

Veuillez effacer l'astrisque de mon adresse lectronique pour rpondre.
Please remove the asterisk from my electronic address to reply.



 Mon, 31 Jul 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Don't be an "Iomegan", if you wish to make the tools available to
people, just post the URL. Asking people to send messages to Iomega
would probably get better results than making it a requirement, and
asking Iomega would probably do better than demanding. Although I
understand your frustration, the tone of your post has completely turned
me off (and I'm sure many others). This is a Peer to Peer SUPPORT group,
and you're welcome to sound off, but you shouldn't take out your
frustrations on anyone other than whom it is intended.
Kevin collins



 Tue, 01 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Giving the URL out by e-mail helps me count (and possibly limit) the
number of people that download this huge (4,526 kB) file. This is a
University web server, so the file can disappear very fast if there is
too much traffic. If you want to volunteer, Kevin, and put this file on
your site, be my guest. I just think it should be Iomega's job.

As far as e-mailing Iomega is concerned, you don't have to use my words,
although I don't find them overly aggressive. You can write your own
letter or write none at all (you do realize that I can't verify that
anyway). Oh, and don't think anybody reads those letters. I have yet to
get a response (it has been weeks). If anything can get their attention,
then it is sheer volume, not content. That is why I asked for people to
e-mail.

A.

--
A. Kellerbauer

McGill University Nuclear Physics
Montral (Qubec)
ICQ 8141789

Veuillez effacer l'astrisque de mon adresse lectronique pour rpondre.
Please remove the asterisk from my electronic address to reply.



 Tue, 01 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

FWIW, when I was an undergraduate at our Royal Institute of Higher
Learning, getting on the soapbox was a hallowed tradition. But those
were the good old days...seems like the soapbox has carried off the
campus and on to the 'Net. Insofar as keeping a 4.5MB file on the
server, I am surprised that SYSOPS has not yet removed it for the
lack of traffic.

IMHO, this is a very puerile approach which does nothing but to incur
the annoyance of non-NT users with far more legitimate reasons and
more serious problems who must contact Iomega for support. While
you have presented a very compelling reason in several of the NT
newsgroups, we have all managed to operate our systems in spite of
purportedly missing tools (and I do not ever remember being promised
them for NT 4.0).

You have your tools. So be it. As far as I am concerned, you can keep
it for yourself. Readers of newsgroups cannot be made agents of any
single person's discontent, regardless of how tempting the offer. In
the real world, we have more polite, and possibly more effective, ways
to achieve the same objective. Spamming is not one of them.

B.Sc., McGill, '67



 Wed, 02 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Dear Thomas Hsu,

(A.k.a. "B.Sc., McGill, '67," don't you love people who post anonymously
and complain about spamming?)

Why don't you ask some of the approx. 150 people who asked me for the
file whether they thought my post was off-topic and an annoyance?
(Anybody want to back me up publicly here?)

I personally bought the Zip drive I use here at the University for two
reasons: To transport files from work home and back, and to back up some
of the technical drawings, application notes, and my thesis work to
diskettes. Now if "you all" (pluralis majestatis?) don't need the 1-Step
Backup tools for your work, you shouldn't infer that that is also true
for me and quite a few others. I was promised this tool for free (see
reference to Iomega's web site), and I wanted it. Apparently, so did
many other people.

Oh, and what does "getting on the soapbox" mean? Excuse my ignorance,
but I have not heard that expression before.

A.

--
A. Kellerbauer

McGill University Nuclear Physics
Montral (Qubec)
ICQ 8141789

Veuillez effacer l'astrisque de mon adresse lectronique pour rpondre.
Please remove the asterisk from my electronic address to reply.



 Fri, 04 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Not particularly, The charter for this newsgroup does not allow the posting
of binaries. That should be END OF DISCUSSION. Why is this so hard for you
to figure out? If 150 people wanted it, then maybe they need to convince Iomega
that they need to make that file more accessible. Or you could put it up on your
own website, which makes a whole lot more sense than spamming it here.

WJaKe
William J. Keaton
Disclaimer:
I work for the Voice, I'm not _THE_ Voice.



 Sat, 05 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

I downloaded this file from your site and emailed Iomega as you suggested.
It works very well.

Thanks for making me aware that the 1step backup for NT was available.

I hassled my local distributor when I first bought my Zip drive only to be
told that it didn't run under NT. Clearly this was wrong.

I searched the NT section of the Iomega site and didn't find it.

I don't consider this to be off topic as it involves an NT app that I have
spent time searching for in the past.

You have helped me out.

I thank you.

Richard Bailey



 Sat, 05 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

I don't get e{*filter*}d very easily, but everybody will excuse me when I
call you an idiot. Before accusing me of anything, you should have read
the posts concerning this matter.
Of course I have not posted this 4.6 MB file to any newsgroup, nor have
I ever posted any binary to any newsgroup.
If you had read the posts, you would also have realized that I did
exactly what you so intelligently suggest, namely put the file on my web
server, and ask people to let Iomega know about this problem.
I think you owe me an excuse.

A.

--
A. Kellerbauer

McGill University Nuclear Physics
Montral (Qubec)
ICQ 8141789

Veuillez effacer l'astrisque de mon adresse lectronique pour rpondre.
Please remove the asterisk from my electronic address to reply.



 Sat, 05 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Don't worry, I did do some research to make sure Iomega didn't offer
this file on one of their Ftp sites. I was pointed to an Ftp server
called intl.iomega.com which seems to have files in different languages
and for different operating systems. There is a subdirectory called
'english' which also has a file called setupwnt.exe. Its size is
4,478,305 bytes. Installing this file did not install the 1-Step backup
utility (I don't remember why this installation failed). This is
obviously a conscious effort by Iomega, since this file obviously also
contains the package (considering its size). I did not bother trying
with any other languages.

It seems to me that Iomega provides files which will "upgrade" existing
versions of the tools. This seems to be true for the smaller file on
their web site as well. I would like to hear somebody from Iomega
explain what the file "iomgnt15.exe" which is available on their web
site is supposed to be good for, given that it was last updated on 4
September, before the full version was finally shipped with the drives.
I believe that Iomega now provides either a CD or a Jaz cartridge with
all tools with the purchase of a new Zip or Jaz drive. There are,
however, many users out there who bought their drive before this new
policy came into effect. Iomega just leaves these users out in the cold.

A few other points: I am getting tired of you judging what is
appropriate to these newsgroups and what isn't. You may mind the way I
present my case, but you are being self-righteous if you want to decide
for all readers of this newsgroup what they want to read.

From your private e-mail it seems that you were in fact also looking for
this utility. You then came across my post and were appalled by the fact
that I requested that people who ask me for the file also e-mail Iomega.
Instead of complaining privately to me about this and saying that you
did not want to do so, you publicly called me a spammer. You can see
what such accusations lead to with simple-minded people like William
Keaton.

A.

--
A. Kellerbauer

McGill University Nuclear Physics
Montral (Qubec)
ICQ 8141789

Veuillez effacer l'astrisque de mon adresse lectronique pour rpondre.
Please remove the asterisk from my electronic address to reply.



 Sat, 05 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

On February 17, A. Kellerbauer wrote:

A little bit presumptuous. I have the complete set of NT Tools for
ZIP and JAZ. Sorry for not stating that I own JAZ drives as well and
the Tools are found on the JAZ Tools cartridges. I was actually hoping
for something better, such as the rumored NT5.0 beta release.

But I do stand corrected and amend an objectionable sentence in my
2/14/98 post to "...some of us [from we] have managed to operate our
systems in spite of purportedly missing tools (and I do not ever
remember being promised them for 4.0).

On February 12, you wrote to the NG's: "If you want the URL, first
e-mail the following letter (or your own complaint) to ALL of the
listed e-mail addresses [at Iomega].... Then e-mail me for the URL."
On February 13 in response to Kevin Collins, you wrote: "Giving the
URL by e-mail helps me count (and possibly limit) the number of people
that download this huge (4,526 kB) file." That is your right and
privilege. I take no issue with it although I do believe that your
approach would have been more effective the other way around.

OK, ties up the Physics Dept. server; Chair's going to get upset.
If available, why not on McGill's ftp server? If you can document
that you have the legal rights to distribute this file and stand
ready to warrant its contents, I will be glad to give you time in
my USC Dept. server, if the space is available. I can even assign
you an account should you wish to control its distribution.

I also wrote on February 14 the following: "In the real world, we have
more polite, and possibly more effective, ways to achieve the same
objective. Spamming is not one of them." I did not call you a spammer.
What I was referring to was the process of flooding an organization
with e-mail. It is universally disliked. Messages have to be read;
ties up mail servers. How much time did you spend in sending out 150+
e-mail responses with the URL? If each of the 150 had sent e-mails
to all of the parties listed in your 2/12/98 post, at least 6 people,
if not more, would each have spent about the same amount of time
reading the messages. Maybe even responding? Calling the software
piracy police?

I guess that we "simple-minded" people do not share your approach.
Having purchased and donated 4 ZIP drives to my facility and owning
5 others, should I be feeling 9X angrier than you? If I did not have
the NT Tools, perhaps yes. As I conveyed to you privately, I would
rather have a business or organization carry the torch. They pay
for the licensing fees for all hardware and software used in each
computer system. This is power to which some of us have access and
can exploit.

Sure, I may be self-righteous. But I did attempt to support you by
searching the Iomega ftp site for a more appropriate way to deliver
the Tools. There is no better argument than demonstrating that the
NT Tools are available for free in foreign markets. But it should
come as no suprise that these Setupwnt.exe files required a pre-
existing diskette. I removed my earlier postings giving the URL
after running installation trials. Guess where this business model
is going to be implemented next, if not already?

Regards,

Tom



 Sun, 06 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

On February 17, A. Kellerbauer wrote:

A little bit presumptuous. I have the complete set of NT Tools for
ZIP and JAZ. Sorry for not stating that I own JAZ drives as well and
the tools are found on the JAZ Tools cartridges. I never did like the
backup tools for WIN95 and repeated again for WINNT. There are less
cumbersome ways to copy files for use between the office and home;
1-Step Backup is not one of them. I was actually hoping for something
better, such as the rumored NT5.0 beta release.

But I do stand corrected and modify an objectionable sentence in my
2/14/98 post to "...some of us [from we] have managed to operate our
systems in spite of purportedly missing tools (and I do not ever
remember being promised them for 4.0).

On February 12, you wrote to the NG's: "If you want the URL, first
e-mail the following letter (or your own complaint) to ALL of the
listed e-mail addresses [at Iomega].... Then e-mail me for the URL."
On February 13 in response to Kevin Collins, you wrote: "Giving the
URL by e-mail helps me count (and possibly) limit the number of people
that download this huge (4,526 kB) file." That is your right and
privilege. I take no issue with it although I do believe that your
approach would have been more effective the other way around.

Hey folks! This is what Iomega left off your ZIP Tools cartridge.
Download it from here and let Iomega know what you think of their
policy! OK, ties up the Physics Dept. server; Chair's going to get
pissed. Why not the pub directory of McGill's ftp server? If you
can document that you have the legal rights to distribute this file
and stand ready to warrant its contents, I will be glad to give you
time in my Dept. ftp server if the space is available. I can even
assign you an account should you wish to control its distribution.

I also wrote on February 14 the following: "In the real world, we have
more polite, and possibly more effective, ways to achieve the same
objective. Spamming is not one of them." I did not call you a spammer.
What I was referring to was the process of flooding an organization
with e-mail. It is universally disliked. Messages have to be read;
ties up mail servers. How much time have you spent in sending out 150+
e-mail responses? If each of the 150 had also sent e-mails to all of
the parties listed in your 2/12/98 post, at least 6 people spent as
much time if not longer and more people, depending on the table of
organization.

I guess that we "simple-minded" people do not share your cynicism.
Nobody likes to feel cheated and will complain loud and hard given
reasonable proof. It is still better if a business or organization
did the complaining. The major players in this game are businesses.
They pay the license fees for all hardware and software used in each
computer system. This is clout which you, me and the 150+ respondents
to your request cannot ever achieve.

Finally, it should come as no surpise that the publicly available
Setupwnt.exe files required a pre-existing tools diskette. I removed
my earlier postings giving the URL for their ftp locations after
running installation tests. Guess where this business model is going
to be implemented next, if not already?

Regards,

Tom



 Sun, 06 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

This is exactly the point: I have obviously no legal right to distribute
this file. While I personally don't mind if Iomega decides to sue me
(which is not very probable), I can't expect my University to become a
party to this. What they don't know, they can't be held responsible for.
As to guaranteeing the contents of the file, you will understand that I
myself had to trust the person who e-mailed me the file and who claims
to have received it from Iomega upon complaining by phone. All I can
tell you is that I have installed the file successfully and that I don't
have reason to believe that it is not what it seems to be. If you have
system-critical data on your machine, you should probably buy this
"free" software from Iomega rather than downloading it from an unknown
source.

I will justify the time I spend doing this before nobody besides myself.
I have word from two persons only that have received an answer from
Iomega. I still haven't. I don't think they "waste" much resources on
such a useless thing as customer service by e-mail (you will notice that
there isn't even a customer service e-mail address).

There goes the pluralis majestatis again. Besides, this criticism was
directed towards one specific person only. Unfortunately, I have no
affiliation with any big player and will have to speak for myself.

It does come as a surprise to me. The package from my Zip drive says
"FREE! Zip tools on 100 MB Zip disk..." on the front and has icons and
descriptions of all tools included in the tools package (including
AppsMover, FindIt, and 1-Step Backup) on the back. While there is no
mention of Windows NT, the tools for NT obviously exist and Iomega would
have a hard time explaining why Windows 95 users should receive them
free and Windows NT users shouldn't.

A.



 Sun, 06 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Hey, it's a newsgroup.  I figure you're trying to be helpful and that's
what newsgroups are for.  
If anyone really objects to the way you offer the file, they are free to
search the web, contact Iomega or whatever.  I don't believe you can keep
them from that even if you wanted to.  
I have a zip drive.  I don't use the 1-step backup because I never found it
very reliable.  I used it three times and was not able to do a full restore
with it.  It always got lost about 2/3rds of the way through. But I find
the thing indispensible for other things.  So I don't really care if "I"
ever get the 1-step backup, but I believe anyone who purchased a drive
should get support from the supplier.

A. Kellerbauer <*al...@physics.mcgill.ca> wrote in article
<34EAFDDF.5EFFC...@physics.mcgill.ca>...



 Mon, 07 Aug 2000 03:00:00 GMT   
 Iomega 1-step backup (Zip and Jaz) for Windows NT

Dear Mr. Kellerbauer -
        I am surprised by the lack of unity of the consumers regarding this
issue.  You are correct to demand customer service and satisfaction.
Seems a lot of people are more concerned with protecting iomega. . .
Odd.    
I just fired off the email to all the iomega addresses.  I was just
trying to figure out where the heck I was going to get One-Step backup
for NT.  The email addresses iomega uses are ridiculous.  
Please email the URL for the software to me.
Thanks
Aron Fischman
afisch...@toolbox.rutgers.edu



 Sun, 13 Aug 2000 03:00:00 GMT   
 
   [ 14 post ] 

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