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 Outlook Express doesn't display the body of some emails.

The problem is that a email from particular persons comes into Outlook
express on a brand new Win XP sp 2 laptop when you double click to open it
there is nothing in the body of the email. If you close it and look at the
size column you can see that there must be something in it since the emails
vary but can be up to 12 KB in size.

If you drag the Email onto the desktop and double click it. Then Outlook
Express happily opens it and displays the whole email, formatting and
everything.

I thought that it might be something to do with the store. So I re-imported
all the emails back into the account. Now every one of the emails received
up until the point of the importation can be viewed directly in Outlook
Express as if there was never a problem. But new emails from these specific
people still comes up as blank if you try to open them.

The only thing that I think is worth mentioning about it is that the primary
sender that causes these problems, uses Lotus Notes. So I believe there is a
formatting issue here between the two emailing methods but I just can't get
a better work around than copying the emails to the desktop first before
opening them.

Any help or suggestions will be greatly appreciated.



 Fri, 07 Nov 2008 21:06:31 GMT   
 Outlook Express doesn't display the body of some emails.

Since it is from only one person, it sounds like they are sending in a
format that OE can't read. Ask them to try a different format like Plain
Text.

Make sure for you that in OE: Tools | Options | Read | Fonts. Choose:
Western European (ISO).

Ctrl+F3 will also show the message, but that is not the result you want, of
course.
--
           Bruce Hagen
MS MVP - Outlook Express
              ~IB-CA~

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 Fri, 07 Nov 2008 21:52:19 GMT   
 Outlook Express doesn't display the body of some emails.
If the sender is using Lotus Notes then I think this is a known problem.

--
Frank Saunders, MS-MVP OE
"Anyone who prefers security over freedom deserves neither."

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 Sat, 08 Nov 2008 02:42:59 GMT   
 Outlook Express doesn't display the body of some emails.
Are you perhaps using SpamKiller?  It is known to corrupt messages from
Lotus Notes.

As a work around, you can read the message by looking at the Message
Source (Ctrl-F3).  It won't be pretty.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

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 Sat, 08 Nov 2008 10:19:45 GMT   
 Outlook Express doesn't display the body of some emails.
Hi there Michael.

This is interesting. The computer is using Spamkiller. I have disabled it
right at the start when we started using the pc but this sounds to be the
most likely reason for my problem. I'll have a look on Mcafee's site to see
if I can find any solutions to this problem, but if you have any more
sugestions please let me know.

Thanks,

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 Sat, 08 Nov 2008 23:43:59 GMT   
 Outlook Express doesn't display the body of some emails.
See the Problems and Complications section of
Decoding Internet Attachments - A Tutorial
http://pages.prodigy.net/michael_santovec/decode.htm#problem

You'll find a description there of what SpamKiller is doing to the Lotus
Notes messages.

I'm not aware of McAfee acknowledging the problem.  If SpamKiller didn't
modify the MIME header (which is as no business doing), the problem
would go away.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm

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 Sun, 09 Nov 2008 01:47:05 GMT   
 
   [ 6 post ] 

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